Please read this document carefully before proceeding to understand what use of our website and services will mean to you and your Personal Data (as defined by the GDPR).
Key Contact Details
Should you have any questions relating to consent of your data, things like opting out of email notifications or updating your email address, they can be handled directly by either unsubscribing from our emails using the option at the bottom of the emails we have sent you, or by updating your details in your account settings on our dashboard. If you would prefer to contact us directly for those concerns, you can email [email protected] or fill out a contact form on https://clickguardian.co.uk/contact-us/ however please note it can take us a few days to process your request via email so it is suggested to complete the requests yourself in your account settings.
Data We May Collect
In running and maintain the site we may collect certain information about you such as; your IP address, web logs, Cookie data, browser signature, performance and monitoring data, traffic data, locational data, and other information passed via HTTP automatically by your browser.
By submitting a contact form on the website or by signing up to our services we may collect certain information about you such as; your full name, your company name, your email address, and additional information you voluntarily disclose to us.
Some of this data can be considered as Personal Data such as your name, IP address, email etc. With any and all Personal Data this information will be stored securely and only kept when necessary such as to log into your account or provide a personalised experience. The Personal Data we collect will be held with us for as long as you use our services. Once annually all data that is not in use will be deleted from our systems along with all backups or archives unless we are required to keep it in accordance with any other applicable UK laws such as for tax or accounting reasons.
When you use our services we will also have access to the IP addresses of all visitors to the website attached to our service. This is required for the service to operate and properly detect click fraud. All IP addresses that lead to click fraud may be shared with other users of our service to help us in providing a better service. Their website origination will not be shared be anybody. This is detailed more specifically within our Terms and Conditions.
Any and all payment information supplied for your usage of our services will not be stored or processed by us. This data is processed securely and compliantly by Stripe (Stripe, Inc.) or PayPal (PayPal (Europe) S.a.r.l.) depending on your chosen payment method upon registration. This information can be seen within your account details.
We may gather information about your general internet use by using a cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally, it is statistical data. This statistical data does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Use of Your Information
Click Guardian use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods & products.
If you have previously purchased services from us we may provide to you details of similar services, or other services that you may be interested in.
We will never pass or sell your information to any third parties for marketing purposes under any circumstances, we believe heavily in the integrity of our clients and only believe you should be contacted with relevant information.
Storing Your Personal Data
In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, however we take every reasonable step possible to ensure your data is safe. Be aware that sending such information is entirely at your own risk.
Your data can be stored in multiple ways, we store your data on our website to allow you to use and access your account and our services. We also store your data on an online secure cloud backup to help re-establish all of our user accounts should we ever access a loss of data or data breach to recover any lost or potentially infected data.
We will only ever store data that is a maximum of 12 months old to help maintain accurate record keeping, when data has not been used for a 12-month period it will be deleted or archived from our active records as we believe after this time data will no longer be relevant or required in providing our services. Your data will be archived in circumstances where it is required to be retained under any other EU laws, when this does not apply the data will be deleted.
Details of Data Transfer
Your data will only ever be transferred via secure methods to ensure that your data is as safe as possible and never knowingly or negligently passed to any unwarranted third parties, we generally transport your data via a secured HTTPS connection, via TCP secured email, or via SFTP for the purpose of backing up your data.
Your data will never be willingly passed to any individual/organisations/companies that to not comply with the GDPR in full.
Accurate Record Keeping
We try our hardest to only keep accurate records of any Personal Data we store, if you ever need to update any of your information we hold this can be done via your account settings in your account dashboard accessed via https://v2.clickfraud.app
Any data we hold that has not been accessed within the previous 12 months will be automatically archived or deleted as noted in section 8 above.
Automated Decision Making
The process of reviewing your website visitors IP addresses is an automated process. This will make automated decisions on which IPs to block from your Google Adword campaigns. The decision we make does not effect any individual’s ability to access your website or website services but will prevent them from seeing your ads on Google.
Disclosing Your Information
In the event that we sell any or all of our business to the buyer where the data held will be considered as one of our assets.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
Your Google Ads Account Data
Click Guardian packages require access to your Google Ads account. This access is necessary for our system to add IP addresses to the IP Exclusion lists of your campaigns. This is done via the Google Ads API
Click Guardian will not store any information from your Google Ads account.
Click Guardian will not trade nor sell any information from your Google Ads account.
Click Guardian may add IP addresses to your Ads IP exclusions list. We will not make any other changes to your Google Ads account.
Click Guardian will not request usernames or password to your Google Ads account. Access will be via our MCC (My Client Centre) only.
Your Rights and Access to Information
You have the right to access any information that we hold relating to you (https://www.soas.ac.uk/infocomp/dpa/access/). There is no charge for using this service and it can be submitted via email or telephone to the contact details noted on our website.
You also have the right to withdraw your consent or to submit a complaint about how we have handled your data.
If you believe we have mishandled your data and would like to complain you can do so by contacting our DPO via email, [email protected], they will review your claim and provide you will all the information required. They will respond to your complaint within 2 business days.
If you do not want to complain to us or at any point during your complaint with us are unsatisfied with the answers provided you can complain directly to the ICO. This can be done by contacting them via their website https://ico.org.uk/concerns/